Privacy Policy
The Physiotherapy and Pilates Company is committed to protecting your privacy when dealing with personal information. This privacy notice details the information we collect about you, and how we use and protect it. It also provides information about your rights.
If you have any further questions regarding our privacy policy please contact us directly at info@physioandpilatesco.com. By providing us with data, and by using our services, website and booking system, you are consenting to the terms set out in this policy, and the use of data as described.
The Physiotherapy and Pilates Company is registered with the Information Commissioners Office.
What personal information do we collect and how do we use it?
Personal information is information about you from which you can be identified which may include sensitive personal information, such as medical information.
We collect personal information about you through your contact with us. This may include phone calls, emails, through the contact form on our website or social media. We do not record telephone calls. Personal data may be used for a number of reasons:
Responding to your queries
Internal record keeping and administration
Responding to requests where we have a legal or regulatory obligation to do so
Assessing the service you receive and any concerns or complaints you raise,
so that these can be properly investigatedTo inform you of relevant information on our classes/services
Security:
The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. We will always act in accordance with the relevant UK and EU legislation.
Website links:
Our website Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site and therefore their relevant privacy policy.
E-mail use Policy:
Your email address will be added to our database and may be used for contacting you in regards to your sessions, your programs, offers and other generalised information. If you do not wish to receive any of this information you can unsubscribe at any time by emailing info@physioandpilatesco.com
Health Questionnaires
We ask you to complete and sign a health questionnaire form when you commence your classes with us. This requires you to disclose medical information. The Chartered Society of Physiotherapy makes this a legal requirement.
This is to ensure that you can partake in classes safely, but also to allow the exercises to be tailored to your requirements. It allows us to contact you in the event of a change to classes. Should you want to, you are able to withdraw consent at any time. This can be done in writing or verbally.
Attendance Registers
We document your attendance at our classes. We note any issues that you have reported to us either on joining the class, or indeed those reported on a class by class basis. We also note any modification we make to exercises for you. This is a legal requirement from the Chartered Society of Physiotherapy.
Satisfaction Questionnaires
Periodically we undertake a satisfaction survey. You are able to remain anonymous if you decide to complete the survey. This information is used for us to evaluate our services, and may be used on the website as a testimonial.
Securing Information
We are committed to keeping your personal information secure. We have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect, to prevent unauthorised access or unlawful processing of your personal data, and to safeguard against data being lost, destroyed or damaged.
Please note we cannot ensure the security of any information when it is transmitted to ourselves from other web pages. At your request we can send personal information to you via email.
Sharing Information
Information about you will be held securely and will be used only for the purpose for which it was collected.
Your confidential information may be required to be shared in accordance with UK law and guidelines from the Chartered Society of Physiotherapy. We will never share this data with third parties.
Retention of Personal Information
We will only keep your personal information for as long as it is necessary and in accordance with UK law and professional body regulations. The Chartered Society of Physiotherapy states that we are required to hold your personal information for 8 years after your last session with us. Children’s data must be kept until their 25th birthday. After this time your data will be destroyed securely.
Your Rights
You have the right to access your information and to ask us to correct any mistakes, and to delete and restrict the use of your information (please note that for legal reasons, we are obliged to retain your record for 8 years after your last class). You also have the right to object to us using your information, to ask us to transfer the information you have provided, and to withdraw permission you have given us to use your information. To make a written request for details of your personal information please see the contact details below. There is no charge for providing you with a copy of your personal information.
